Failed Installation Cost Calculator

Estimate the hidden cost of failed ISP installations.

Failed installations are not just an operations issue. They create delayed revenue, wasted truck rolls, avoidable support contacts, and damaged customer trust. This calculator turns those operational losses into financial numbers leadership can act on.

Quick Wins in the First 60 Seconds

Installation Volume & Cost Inputs

Enter your typical monthly numbers. All fields start blank — fill in what you know to see results.

Total new installation jobs scheduled each month.
Must be 0 or greater.
Percentage of installs that fail on the first attempt.
Must be between 0 and 100.
Cost of the initial truck roll, even when it fails.
Must be 0 or greater.
Cost of every additional truck roll after a failure.
Must be 0 or greater.
Used to estimate delayed and lost revenue.
Must be 0 or greater.
From failed attempt to a successful follow-up.
Must be 0 or greater.
Share of customers who walk away after a failure.
Must be between 0 and 100.
Loaded cost of a single contact-center interaction.
Must be 0 or greater.
How many times a customer contacts you after a failure.
Must be 0 or greater.
Affects formatting only. Default is USD.
Shown on the summary report.

Failure Reason Breakdown

Allocate the share of failures caused by each root cause. Total should add up to 100%.

ReasonShare %Failed installsMonthly cost
Allocated total: 0%

Cost of Failed Installations

Operational failures translated into financial impact.

Monthly failed install cost
Annual failed install cost
Projected at current performance.
Monthly revenue delayed
From slow install completion.
Annual revenue lost to cancellations
12-month revenue risk from churned installs.

Cost breakdown (monthly)

All metrics

    Cancellation loss is shown as 12-month projected revenue risk, not immediate operational cash cost.

    Improvement Scenarios

    Test how much money could be recovered if failed installations decrease.

    0%
    Drag to model any reduction between 0% and 50%.
    New failed install rate
    New monthly cost
    New annual cost
    Monthly savings
    Annual savings
    Pick a scenario or move the slider to see the business impact.

    Summary Report

    A copy-ready summary for internal proposals, vendor discussions, or improvement meetings.