Customer Waiting-Time Anxiety Calculator

Quick wins in the first 60 seconds

See how a missed update can turn a normal delay into a high-risk customer moment.

Convert vague complaints into a simple score your team can discuss.

Identify the exact message that should have been sent before the customer became angry.

Save the case locally and compare it with future installation delays.

Step 1

1. Waiting-Time Input

Case name or customer segment (optional)

Promised window start

Promised window end

Actual technician arrival

Number of customer updates sent

Customer contacted support first

Yes No

Technician arrived prepared

Yes No

Optional notes

Step 2

No score yet.

Fill in the form and press Calculate Anxiety Score.

Step 3

No recommendations yet.

Calculate a case to see the messages that should have been sent.

Step 4

No saved cases yet. Calculate a waiting-time case and save it to compare installation experiences.

Saved	Case	Window	Arrival	Delay	Updates	Score	Risk	Actions